High-Pressure Production: Bridging the Gap in Puchong
A real-world case study on overcoming equipment shortages and technical hurdles through specialized service.
The Urgent Call for Expansion
In the fast-paced AEC and production industries, waiting is not an option. An established firm in Puchong approached us with an immediate requirement for production expansion to meet the demands of an upcoming high-priority project. Already familiar with our reputation for HP DesignJet Service and Support, they needed a powerhouse that combined rapid technical output with the lowest possible running costs.
While the client was already successfully utilizing the HP DesignJet T2600 and T1600 series, the scale of their expansion required the world's fastest technical production tool: the HP DesignJet XL 3800 MFP.
Navigating the Hurdles
True partnership is proven when logistical challenges arise. The client required the machine urgently, but regional stock was unavailable, and standard financing approvals were still in progress.
Urgent Continuity
To ensure project deadlines were met despite stock shortages, we provided a temporary unit HP DesignJet to handle the client's heavy printing volume immediately, while waiting the new printer to be deploy.
Financial Expertise
We managed the entire HPFS (HP Financial Services) leasing process, expediting approvals and agreement documentation.
Technical Accuracy
The solution featured embedded PostScript as a core highlight, ensuring perfect PDF accuracy for intricate project files.
Long-Term Peace of Mind
To secure the client’s investment for the long term, we secured an upgraded 5-year warranty for the new XL series unit.
Beyond the Sale: Professional Asset Relocation
Expansion often involves internal logistics. Alongside the new installation, our technical team provided a comprehensive relocation service for the client's existing HP DesignJet T2600. We managed the safe transport, reinstallation, and full health check of the unit at their new site office, ensuring a fully operational multi-site network.
Installation, Training & Final Verification
The successful deployment involved specialized logistics, including crane lifting to ensure the HP DesignJet XL 3800 MFP reached its production floor position safely. Following the unboxing and setup, our engineers conducted intensive operator training for the staff.
Comprehensive Operator Training Highlights:
- PostScript Mastery: Training on the embedded PostScript engine for handling high-resolution PDF data and color accuracy.
- Production Workflow: Advanced training on high-speed roll loading, media sensors, and the 15-inch intuitive control panel.
- Supplies Maintenance: Correct management of HP Flex Tech Inks and printheads to ensure consistent uptime.
- Operational Security: Safe power-on/off protocols and practical troubleshooting for paper jams or media crashes.
By providing interim hardware and managing the relocation of existing assets, DPI Technology ensured a seamless expansion—proving why we are Malaysia's premier choice for specialized HP DesignJet Production Solutions.