Case Study: HP DesignJet T930 Severe Service Station Leak
The Challenge: Extensive Ink Contamination
BRxx Consultancy, an engineering consultancy firm in Kepong, faced a severe operational issue with their HP DesignJet T930 plotter. The service station—a critical component responsible for printhead cleaning and maintenance—had developed a significant leak that contaminated multiple areas and parts of the printer.
For consultancy firms producing professional drawings and presentations, ink leakage not only halts operations but also poses risks of permanent damage to electronic components. The client contacted DPI Technology support on November 26th, 2025, and our technical team immediately dispatched Senior Engineer to their location at Taman Usaha Jaya, Kepong.
The Diagnosis: Multiple Component Contamination
Upon, engineer performed an emergency diagnostic assessment. The situation required immediate attention to prevent further damage:
🔍 Primary Issue:
The Service Station had developed a severe leak, causing ink to spread throughout the printer area, contaminating multiple internal parts and cable connectors.
⚠️ Affected Components:
Initial assessment identified that the Overdrive Motor and Encoder Strip were among the components requiring replacement due to ink contamination. Additional parts would need evaluation after thorough cleaning.
📋 Critical Action Required:
Ink leakage can cause short circuits in electronic components and permanent damage to mechanical parts. Immediate cleaning and component inspection was essential to determine the full extent of damage and prevent cascading failures.
Professional Recommendation: Equipment Lifecycle Assessment
After thorough evaluation, our engineer provided an honest assessment to the client. Given that the repair costs would be substantial and the HP DesignJet T930 had reached its end of service life, many critical parts were becoming increasingly difficult to source.
💡 DPI's Cost-Effective Solution:
Rather than investing heavily in repairing aging equipment, DPI Technology recommended replacing the printer with a new model through our Trade-In Promotion Program.
✅ Benefits of Upgrading:
- Latest Technology: Access to newer, more efficient printing technology with improved performance
- Warranty Coverage: Full manufacturer warranty on new equipment
- Parts Availability: Current models ensure long-term parts support
- Trade-In Value: Offset purchase cost with trade-in credit from existing equipment
- Better ROI: Lower total cost of ownership compared to repeated repairs on aging hardware
Why Choose DPI Technology?
We don't just sell printers; we provide honest, professional advice that's in your best interest. When faced with severe contamination issues like service station leaks, our certified engineers like Siva provide rapid emergency response and transparent assessments.
Our commitment goes beyond just repairs—we help you make informed decisions about equipment lifecycle management. Whether it's repairing, upgrading, or replacing equipment, we ensure you get the most cost-effective solution for your business needs. Our trade-in programs make upgrading to newer, more reliable equipment an affordable option.
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