Case Study: Resolving HP DesignJet T730 Error 0087-0001
The Challenge: A Critical Error Code
One of our valued clients, Kerxxxx Proxxxx (M) Sdn Bhd, encountered a production stoppage with their HP DesignJet T730. The printer displayed a specific system error on the control panel: Error 0087-0001.
For AEC firms, a plotter downtime means delays in printing schematic designs and tender drawings. They contacted DPI Technology support, and we immediately dispatched our technical team to their site at Menara Vista Petaling.
The Diagnosis: Expert Troubleshooting
Upon arrival, our Senior Engineer performed a full diagnostic inspection. While Error 0087-0001 can sometimes indicate a motor issue, a physical inspection revealed the true root cause:
🔍 The Issue:
The Encoder Strip was scratched and could no longer provide accurate reading data to the printer carriage.
⚠️ The Symptom:
Without a readable encoder strip, the printer cannot track the position of the printhead, causing it to freeze and display the error.
The Solution: Seamless Warranty Claim
Since this HP DesignJet T730 was still under "In Warranty Service", the client did not have to worry about expensive repair costs.
DPI Technology handled the entire process:
- Verification: Validated the warranty status and the physical damage.
- Claim Processing: We initiated the warranty claim for the replacement Encoder Strip.
- Part Replacement: After 2 working days, our engineer perform onsite replacement, ensuring minimum downtime for end client.
Why Choose DPI Technology?
We don't just sell printers; we support them throughout their lifecycle. Whether it is a scratched encoder strip or a complex motherboard failure, our certified engineers ensure the problem is identified correctly the first time.
Need Support for Your HP DesignJet?
Get expert technical support from certified engineers